When remote employees face constant app freezes and dropped calls, the problem is rarely their work ethic. Unoptimized home internet routing and improper VPN configurations are usually to blame. Here is how to eliminate network bottlenecks and keep your team working smoothly. When a remote employee connects to your network, every piece of company data travels across standard consumer internet hardware. If all that data gets forced into a crowded virtual private network (VPN) tunnel without prioritization, cloud apps freeze and voice calls drop. The result is lost billable time, frustrated staff, and interrupted client meetings.