The reactive method of managing business technology means waiting for something to explode before you address it. When a computer fails or the network completely bites the dust, a business owner contacts a technician to fix the damage, which usually results in a beautifully unpredictable invoice. This system creates a pretty backwards relationship between your business and your tech support. The service provider only makes a dime when your life is actively falling apart. (Apologies for the bluntness, but it is true.) Consequently, they have no real financial incentive to put long-term preventative measures in place. This pattern keeps a company permanently stuck in a frustrating cycle of unexpected downtime, panic, and temporary patches.