As a growing business, it can feel incredibly reassuring to know that you have a go-to IT guy. This individual might be a dedicated, loyal employee who sits in the back office and handles printer jams, laptop screen freezes, or password resets. He’s a trusted resource, and one that helps your business function. But, as your business scales, its needs change, and relying on a single, generalist internal IT employee starts to become a transformational bottleneck.